How To Edit Settings Of Your Existing RCN Mail On OSX 10.11?

The instructions which we are going to discuss with you today in this post are applicable for existing email created under Mac Mail EI captain. If you have not configured the RCN mail yet, then follow the instructions given on the setup link. 

  

In case of any help related to settings, you can click on ‘How to set up’ link from the online existing name. 

You have the option to change or alter the account added earlier in your Mac mail. If you want to switch your account from SSL to Non-SSL or vice versa, then you can do so quite easily. 

We want to mention an important point here that don’t forget to take backup of data stored in email because when you delete the account from the server, the whole data gets deleted. This is more common in POP accounts. You can’t recover the data by any means. 

As we know that any changes made on RCN mail will be directly related to incoming and outgoing servers. Changing the password or SSL settings do not get applied till it gets changed on incoming as well as the outgoing server.

Step 1: Changing incoming server settings 

• To change the incoming server settings for your RCN account, over to ‘Internet account’ and click on ‘Accounts’ from the mail option.
• Here, you will find a list of email services. Click on ‘RCN’ to change the incoming server settings of this email account. 

Step 2: Updating the password  

• To update the password of your RCN email account, you are required to log in to the email and click on ‘Accounts’ from preference pane. 

Changing the incoming server name and connection type:

• Tap on ‘Advanced’ button given at the bottom right of the account section. You are required to check the Hostname option from Popup panel.
• For SSL settings, the server hostname will be used.
• For Non-SSL, the domain name will be used.
• After changing the name of the host, click to save.

Configuring outgoing server settings

• Go to ‘Preferences’ from Mail menu and open ‘Internet accounts’. Click on ‘RCN’ from the left side menu.
• On Account information, Click ‘Outgoing mail server’. Click to edit the server list or settings.

Changing the name of the outgoing server:

• Just click on mail server name from the top menu and then change the name according to your choice. You will find this under account information page.
• When you configure SSL on your server, then it will use the hostname.
• Standard Non-SSL settings use the domain name for any alterations or editing.
• After changing the server name, click on ‘Advanced’ option to change the SSL settings.
• Port number: It should be 587 irrespective of connection method.
• SSL: If you want to use SSL settings for your account, then the respective box must be tick marked. In case Non-SSL settings are used, then keep this box unchecked.
• Authentication: It should be password.
• Enter the username or password in the respective fields. You must enter the password you used to login to the account.
• You can now check your mail. It will start fetching the new settings when you click ‘Save’ button.

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Getting Problem In Sending The RCN Mail When You Are On Trip?

Have you ever come across a problem in which you are not able to receive messages on your RCN mail when you are on a ride? If yes, then here are some diagnoses and suggestions for you which will fix your problem. 

1. You take your laptop to friend’s house or at café coffee day and try accessing the internet from there on your device either wirelessly or wired. You may have started accessing the internet through your cellular data.
2. When you open your RCN mail or other email client programs like Windows Mail, Outlook Express, and apple mail to check any new mail in your inbox right. And you receive it successfully.
3. However, when you try to send a reply to the message, you may get an error message on the screen which prevents you to send a message to the desired address.
4. When you get back to your home, everything starts working normally and you are able to send and receive messages from your RCN email without any problem.
5. You also noticed that when you try to send mail from your smartphone or tablet, then you get no problem in sending the mail irrespective of location provided your phone must be connected to the internet.

This problem has been reported by almost all users who have moved their laptops or PC to a different location or you can say they have changed their internet connection. If you are the one who is getting this same problem, then we are going to suggest some points which will help you in fixing this problem. If you are using webmail for accessing the mail, then there are fewer chances of getting this problem.

Here’s the good news for you. You can fix this issue by just changing the email settings of your RCN account. We are going to focus on 3 main settings which are important from problem point of view.

Solution

If you are aware of settings, then we are going to brief the most likely troubleshooting steps for this problem.

• Try different port number for outgoing email server: If your RCN email supports SSL, then changing the port number to 465 from 25(default) and enable SSL. If no SSL option is available, then you can try 587 in port number after disabling SSL option. Apart from this, if RCN service providers use different port numbers, then you can check it from official page.
• Try to enable SMTP authentication option.
• If your email address uses your own name for the domain, then add this to your email address along with a port number for SMTP server. You need to enter port number along with hosting company name.
• If you are still facing the problem, then we recommend you to use the webmail instead of using the email program on your computer. This is the best workaround for you.
• As a last resort, if you want to solve this problem by paying normal charges to the service provider, then call at Email support and talk to experts. They will let you know the tips and tricks.
• If SSL feature is enabled and Antivirus program is also turned on for scanning and outgoing and incoming messages, then you may get the problem in sending the messages. For this problem, we recommend you to either turn off your antivirus for some time and check if the problem is resolved or not or check the guide online for your antivirus program.
      

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